Who are defined as internal customers?

Internal customers are defined as individuals or departments within the same organization who rely on and utilize the services and support of other employees or services within that organization. Employees can be seen as internal customers because they depend on various organizational resources, systems, and processes to fulfill their job responsibilities effectively. This relationship emphasizes collaboration and support among members of the organization, ensuring that everyone works towards the common goal of organizational success.

The other options refer to external relationships or roles in the supply chain and stakeholder engagement. Suppliers are external parties providing necessary resources, clients are those who are not part of the organization but use its products or services, and stakeholders include investors or community members with a vested interest in the organization but not involved in daily operations. Therefore, the distinction of internal customers is specifically applicable to employees within the organizational framework.